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[69] [70] Service outages lasted for more than a month, with customers reporting wait times for customer service stretching to more than 14 hours. [71] In the aftermath of the ransomware attack, Dish Network was criticized for lack of transparency or communication with its customers. [72]
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On December 28, 1995, the firm successfully launched its first satellite, EchoStar I. [4] On March 4, 1996, it established the Dish Network brand name to market its home satellite TV system. [5] On January 2, 2008, the Dish Network business was spun-off from the technology and infrastructure side of the business.
Hughes Network Systems operates a satellite-based high-speed broadband internet service under the brand HughesNet. As of 2018, Hughes controls 69% of the market for residential satellite-based internet connections, which are mostly used by rural customers out-of-reach of wired infrastructure. [ 37 ]
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The DirecTV system became the new delivery vehicle for USSB. In 1996, EchoStar's Dish Network went online in the United States and has gone on to similar success as DirecTV's primary competitor. The AlphaStar service launched in 1996 and went into bankruptcy in 1997. Primestar sold its assets to Hughes in 1999.