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The row erupted over a new contract which saw GP services given a 1.9% funding increase for 2024/25. The BMA argued that many practices would struggle to stay financially viable as a result.
Harmoni HS Ltd was a major provider of primary care, including out-of-hours services, which started as a GP co-operative and is now owned by Care UK. [17] Take Care Now had contracts for services in Cambridgeshire, Suffolk, Great Yarmouth and Waveney, and Worcester. It was taken over by Harmoni.
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“This report highlights that there is still more to do to listen to patients, respond to complaints and improve services, which is why the NHS is working closely with the Government on this year ...
In 1965 GPs demanded a new contract and threatened mass resignation from the NHS. One of their complaints was that there was no provision for improvement of practices. A GP who employed a secretary or nurse was paid no more than others who did the minimum. The main problem, however, was in comparison to the pay and status of hospital consultants.
The service can, for instance, act as a first point of contact for complaints, as well as providing information on NHS services and available treatment options. [2] In some areas, PALS also provide complaint handling for hospitals. PALS services are therefore not always independent. [3]
This is a common complaint across the NHS. In England, there is a backlog of £13.8bn for buildings and equipment that needs upgrading and replacing. That is double what is was a decade ago.
Campaigner Will Powell [8] led a campaign for NHS managers and doctors to have a formal 'duty of candour' when dealing with complaints about negligence or poor standards of care in NHS hospitals. In January 2014 David Behan , chief executive of the Care Quality Commission (CQC), threw his weight behind a wide definition for the statutory duty ...