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Like other forms of technical documentation, good user documentation benefits from an organized process of development. In the case of user documentation, the process as it commonly occurs in industry consists of five steps: [5] User analysis, the basic research phase of the process. [6] Planning, or the actual documentation phase. [7]
ISO/IEC 15504 Information technology – Process assessment, also termed Software Process Improvement and Capability dEtermination (SPICE), is a set of technical standards documents for the computer software development process and related business management functions.
The Information Management Body of Knowledge (IMBOK) is a management framework that organizes the concept of information management in the full context of business and organizational strategy, management and operations. It is specifically intended to provide researchers and practicing managers with a tool that makes clear the conjunction of the ...
Information management embraces all the generic concepts of management, including the planning, organizing, structuring, processing, controlling, evaluation and reporting of information activities, all of which is needed in order to meet the needs of those with organisational roles or functions that depend on information. These generic concepts ...
Business intelligence (BI) consists of strategies, methodologies, and technologies used by enterprises for data analysis and management of business information. [1] Common functions of BI technologies include reporting, online analytical processing, analytics, dashboard development, data mining, process mining, complex event processing, business performance management, benchmarking, text ...
These categories overlap. Workflow, for example, is a significant aspect of content or document management systems, most of which have tools for developing enterprise portals. [41] [55] Proprietary KM technology products such as HCL Notes (Previously Lotus Notes) defined proprietary formats for email, documents, forms, etc. The Internet drove ...
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Document-oriented databases have been developed for storing, retrieving, and managing document-oriented information, also known as semi-structured data. Extensible Markup Language ( XML ) is a World Wide Web Consortium ( W3C ) Recommendation setting forth rules for encoding documents in a format that is both human-readable and machine-readable.