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The Customer Service System (CSS) of the BT Group (previously British Telecommunications) is the core operational support system for BT, bringing in 70% of income for the company (figures from 1997). BT rolled out CSS nationally in 1989 and provided an integrated system for telephony—order handling, repair handling and billing.
A list of cleared faults is also maintained by most network management systems. [2] Fault management systems may use complex filtering systems to assign alarms to severity levels. These can range in severity from debug to emergency, as in the syslog protocol. [3]
Failure Reporting (FR). The failures and the faults related to a system, a piece of equipment, a piece of software or a process are formally reported through a standard form (Defect Report, Failure Report). Analysis (A). Perform analysis in order to identify the root cause of failure. Corrective Actions (CA).
The BT Smart Hub (formerly BT Home Hub) is a family of wireless residential gateway router modems distributed by BT for use with their own products and services and those of wholesale resellers (i.e. LLUs) but not with other Internet services. Since v 5, Home/Smart Hubs support the faster Wi-Fi 802.11ac standard, in addition to the 802.11b/g/n ...
Technical Report 069 (TR-069) is a document by the Broadband Forum that specifies the CPE WAN Management Protocol (CWMP). CWMP is a SOAP -based protocol for communication between an internet service provider auto configuration server (ACS) and customer-premises equipment (CPE).
BT launched a new look Home Hub in October 2007 with an enhanced wireless footprint. [clarification needed] In July 2008 the Home Hub was relaunched with a new smaller design, Draft-N wireless, additional connections and a new user interface; unlike the previous replacement, the new Home Hub was given a .0 release, making it the Home Hub 2.0.
FCAPS is an acronym for fault, configuration, accounting, performance, security, the management categories into which the ISO model defines network management tasks. In non-billing organizations accounting is sometimes replaced with administration .
BT Wi-fi. Add languages. Add links ... General What links here; Related changes; Upload file; Special pages; ... Download QR code; Print/export Download as PDF ...