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In July 2024, Advance Auto Parts announced a data breach which included the theft of personally identifiable information (PII) of nearly 3 million customers. The stolen data included customer and employee names, social security numbers, birthdates, and other private information. The data breach was part of the mass Snowflake Inc. data breach ...
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WORLDPAC, which specializes in providing hard to find aftermarket parts for imported vehicles, was acquired by Carquest in 2004 [7] and by Advance Auto Parts on January 2, 2014 when General Parts International was merged into Advance. Advance Auto Parts announced in November 2023 it would seek the sale of its WorldPac and Carquest Canada divisions.
Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1 ] but towards the end, the idea of a well-performed service is that of increasing revenues.