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Mattermost is an open-source, self-hostable online chat service with file sharing, search, and third party application integrations. It is designed as an internal chat for organisations and companies, and mostly markets itself as an open-source alternative to Slack [ 6 ] [ 7 ] and Microsoft Teams .
Chat widget is visible on desktop and mobile devices, either in the browser or as a part of mobile application. Agent application - used by the company employees to respond to questions asked by the customers. Usually agents use the web-based application, which allows employees to log in and conduct a chat with website visitor using any browser.
The technology was initially developed by Goldman Sachs as an internal messaging system called Live Current. [1] In October 2014, Goldman Sachs and 14 other financial institutions invested $66 million to establish Symphony Communication Services LLC [2] and acquire Perzo, Inc., [3] a secure communication application known for its end-to-end encryption messaging.
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