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Emotions in the workplace play a large role in how an entire organization communicates within itself and to the outside world. "Events at work have real emotional impact on participants. The consequences of emotional states in the workplace, both behaviors and attitudes, have substantial significance for individuals, groups, and society". [1] "
Emotionality is the observable behavioral and physiological component of emotion. It is a measure of a person's emotional reactivity to a stimulus . [ 2 ] Most of these responses can be observed by other people, while some emotional responses can only be observed by the person experiencing them. [ 3 ]
Positive affectivity (PA) is a human characteristic that describes how much people experience positive affects (sensations, emotions, sentiments); and as a consequence how they interact with others and with their surroundings. [1] People with high positive affectivity are typically enthusiastic, energetic, confident, active, and alert.
Flow is when a person is in an intensely focused state. Flow is achieved when there is a proper balance between the person's skill level and the challenge of the task they are engaging in. [37] Researchers are also starting to look into the connection between flow in the workplace and positive affect in the workplace. Tobert and Moneta found a ...
Emotional labor is the process of managing feelings and expressions to fulfill the emotional requirements of a job. [1] [2] More specifically, workers are expected to regulate their personas during interactions with customers, co-workers, clients, and managers.
Despite a large body of positive psychological research into the relationship between happiness and productivity, [1] [2] [3] happiness at work has traditionally been seen as a potential by-product of positive outcomes at work, rather than a pathway to business success. Happiness in the workplace is usually dependent on the work environment.
“Those habits of thinking make us more capable of experiencing positive states, of relating to other people in friendly and supportive ways, and just managing and handling the difficulties and ...
Affective Events: AET centers on "affective events", which are specific events or occurrences in the workplace that trigger emotional responses in employees. These events can be positive (e.g., receiving praise or a promotion) or negative (e.g., conflicts with coworkers or work-related stressors).