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AliExpress (Chinese: 全球速卖通) is an online retail service based in China and owned by the Alibaba Group. [1] Launched in 2010, [ 2 ] [ 3 ] it is made up of small businesses in China and other locations, such as Singapore, that offer products to international online buyers.
Online shopping is a form of electronic commerce which allows consumers to directly buy goods or services ... the customer service team may only be available during ...
In 2010, Alibaba launched AliExpress.com, an online retail service made up of mostly small Chinese businesses offering products to international online buyers. It is the most visited e-commerce platform in Russia. [94] It allows small businesses in China to sell to customers all over the world, resulting in a wide variety of products.
In 2018, Alibaba launched the streaming service named Alibaba Live. This service was created with the goal of allowing online retailers to market their products utilizing social shopping. [28] This has seen significant growth in popularity and success, with the 84 stores using this service reporting $7.4 million in 2020 sales. [29]
There is also a similar scam where a low value item is ordered on a site such as AliExpress, and shipped to a different address in the seller's ZIP code in place of a return. Some merchants may provide a refund upon seeing the item delivered to the same ZIP code; however this is generally used by fake online stores when selling items.
Cainiao Express (Chinese: 菜鸟速递) is a courier service.Customers can ship packages and documents by requesting a pickup through the Cainiao app. Cainiao can also be used as one of the shipping methods when selling items on Xianyu, a classified ads and online shopping app for used goods. [8]
Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1 ] but towards the end, the idea of a well-performed service is that of increasing revenues.
The service fees raised from 6,000 yuan ($940) to 60,000 yuan ($9,400) a year, and a compulsory fixed sum deposit gone from 10,000 yuan ($1,570) to up to 150,000 yuan ($23,500). [7] According to Tmall.com, the price increase was intended to help weed out merchants that are too often a source of fakes, shoddy products and poor customer service.
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