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An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed ...
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OTRS (originally Open-Source Ticket Request System) is a service management suite. The suite contains an agent portal, admin dashboard and customer portal. In the agent portal, teams process tickets and requests from customers (internal or external). There are various ways in which this information, as well as customer and related data can be ...
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This template is for use when answering questions on the Articles for creation help desk. Each type of comment can be called by using a short code, as shown below. If the parameter is not recognized by the template, it will be displayed as plain text. You should substitute this template. Additional text may be included directly after the template.