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HMRC has denied running a "deliberately poor" phone service in an attempt to push taxpayers to seek help online instead. Nearly 44,000 customers were cut off without warning after being on hold ...
His Majesty's Revenue and Customs (commonly HM Revenue and Customs, or HMRC) [4] [5] is a non-ministerial department of the UK government responsible for the collection of taxes, the payment of some forms of state support, the administration of other regulatory regimes including the national minimum wage and the issuance of national insurance numbers.
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Following reports [6] [7] of conflict between HMRC and the Government Digital Service (GDS), HMRC has been developing its own service which allows users to sign in using an existing Government Gateway user ID. [5] HMRC will begin migration from the Government Gateway to the One Login For Government, a new system being developed by GDS, during 2023.
[6] [7] He became Tax Assurance Commissioner and Director General Customer Strategy and Design in October 2016 and was appointed Second Permanent Secretary at HMRC in November 2017. [8] He is also a member of the Board of the department. [9] In November 2017, Harra appeared on BBC's Panorama programme about VAT fraud. [10] Harra is also HMRC's ...
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Two password-protected discs containing a full copy of HMRC's entire data in relation to the payment of child benefit was sent to the NAO by HMRC's internal post system operated by the courier TNT. The package was not recorded or registered. It appears the data has failed to reach the address in the NAO. [1]
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