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Conflict management is the process of limiting the negative aspects of conflict while increasing the positive aspects of conflict in the workplace. The aim of conflict management is to enhance learning and group outcomes, including effectiveness or performance in an organizational setting.
Conflict resolution is conceptualized as the methods and processes involved in facilitating the peaceful ending of conflict and retribution.Committed group members attempt to resolve group conflicts by actively communicating information about their conflicting motives or ideologies to the rest of group (e.g., intentions; reasons for holding certain beliefs) and by engaging in collective ...
Communication is often seen as crucial to maintaining a healthy relationship, and the way one resolves conflict is important to maintaining healthy relationships. [ 7 ] Thomas and Kilmann proposed five modes of conflict management, developed from 1960 to 1975, which can be used to handle particular conflicts. [ 2 ]
A Typology of Facework and Behaviors in Conflicts with Best Friends and Relative Strangers. Communication Quarterly, Vol 48 No 4 Pg 397-419; Oetzel, J., Meares, M., Myers, K., & Lara, E., (2002). Interpersonal Conflict in Organizations: Explaining Conflict Styles via Face-Negotiation Theory. Communication Research Reports Vol 20 No 2 Pg 106-115
Mediation can anticipate difficulties between parties before conflict emerges. Complaint handling and management is a conflict prevention mechanism designed to handle a complaint effectively at first contact, minimising the possibility of a dispute. One term for this role is "dispute preventer". [61]
Confrontation may occur between individuals, or between larger groups. Because groups are composed of multiple individuals, with each member having their own specific triggers for a violent response to a perceived provocation, risk factors which "may not be sufficient individually to explain collective violence, in combination [can] create conditions that may precipitate aggressive ...
[5] [6] Interpersonal communication is often defined as communication that takes place between people who are interdependent and have some knowledge of each other: for example, communication between a son and his father, an employer and an employee, two sisters, a teacher and a student, two lovers, two friends, and so on.
Areas in which conflicts frequently occur are, for example, in the family, between parents, between siblings or between parents and children, among friends and acquaintances, in groups, in school, in nature, in business between companies, employers or employees, [22] in science, [23] between generations (generational conflict), between ethnic ...