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The Water Services Regulation Authority, or Ofwat, is the body responsible for economic regulation of the privatised water and sewerage industry in England and Wales.Ofwat's main statutory duties include protecting the interests of consumers, securing the long-term resilience of water supply and wastewater systems, and ensuring that companies carry out their functions and are able to finance them.
The Consumer Council for Water (CCW) is a non-departmental public body whose sponsor department is Defra. CCW is independent of both the regulator, Ofwat, and the water companies. CCW represents the interests of water and sewerage consumers in England and Wales. The organisation also provides impartial advice and advocacy for aggrieved customers.
Water supply and sanitation in the United Kingdom is provided by a number of water and sewerage companies. Twelve companies and organisations provide drainage and sewerage services, each over a wide area, to the whole United Kingdom; and supply water to most customers in their areas of operation.
The number of complaints escalated to the Consumer Council for Water by households rose by almost a third in 2023-24.
Drinking Water Inspectorate (Northern Ireland) [6] Drinking Water Quality Regulator for Scotland [7] Ofcom – independent regulator and competition authority for the UK communications industries Phone-paid Services Authority – regulator for phone-paid services in the UK, part of Ofcom, replaces ICSTIS, PhonepayPlus; Office for Nuclear ...
Since the transfer was internal to the public sector, no compensation was paid to local authorities. Local authorities also initially held a majority of the board seats of the new organisations. The private statutory water companies, which provided water to 25% of the population, escaped reorganisation and were left to operate as before. [5]
In 1995, a review conducted by Geoffrey Chipperfield, working for the Secretary of State for the Environment, recommended abolition of the local government ombudsmen on the grounds that it would not be able to handle the increasing volume of local government complaints effectively. Chipperfield recommended that all stages of a complaint ...
Each company board is typically accountable to shareholders, mostly asset managers, under the Companies Act 2006. While both UK and EU law is clear that water companies, even if privatised, still are public bodies, [22] these companies pursue shareholder profit, only restricted by regulation.