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Microsoft Dynamics 365 is an integrated suite of enterprise resource planning (ERP) and customer relationship management (CRM) applications offered by Microsoft. [1] Combines various functions such as sales, customer service, field service, operations, finance, marketing, and project service automation into a single platform.
Dynamics CRM: Microsoft: Dynamics 365 9.1 July 2019 Proprietary or SaaS.NET, ASP.NET yes Windows MS SQL 2003 GNU Enterprise: FSF GPLv3: Python no, this project has been decommissioned Linux, Unix, Mac OS X, Windows
Clarabridge offers customer experience software as a service (SaaS) using AI-powered text and speech analytics. The data typically used for analysis comes from social media (such as Facebook , Twitter , or review sites), call center notes, email , chats , and surveys .
Microsoft Power Platform is a collection of low-code development tools that allows users to build custom business applications, automate workflows, and analyze data. [1] [2] It also offers integration with GitHub, Microsoft Azure, Microsoft Dynamics 365, and Microsoft Teams, amongst other Microsoft and third-party applications.
Microsoft 365 is a product family of productivity software, collaboration and cloud-based services owned by Microsoft.It encompasses online services such as Outlook.com, OneDrive, Microsoft Teams, programs formerly marketed under the name Microsoft Office (including applications such as Word, Excel, PowerPoint, and Outlook on Microsoft Windows, macOS, mobile devices, and on the web), and ...
Microsoft Dynamics. Microsoft Dynamics 365 Finance; Microsoft Dynamics 365 Business Central (previously Dynamics NAV, Navision) Microsoft Dynamics 365 Sales (previously Microsoft Dynamics CRM) Discontinued: Microsoft Dynamics C5, Microsoft Dynamics SL, Microsoft Dynamics GP superseded by Business Central; Others Clipchamp; Microsoft Teams ...
Viva Engage (formerly Yammer) is an enterprise social networking service that is part of the Microsoft 365 family of products. [1] [2] [3] It is used mainly for private communication within organizations but is also used for networks spanning various organizations.
Additionally, customer expectations are different, as outsourcing services to Microsoft is done to avoid problems. Thus, when issues arise, customers anticipate a rapid resolution by Microsoft. To meet these expectations, Microsoft has established dedicated BPOS and Office 365 support desks in the United States and Ireland for the EMEA region ...