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2. Service recovery - Wikipedia

   en.wikipedia.org/wiki/Service_recovery

   By including customer satisfaction in the definition, service recovery is a thought-out, planned process of returning aggrieved/dissatisfied customers to a state of satisfaction with an organization/service. [3] Service recovery differs from complaint management in its focus on immediate reaction to service failures. Complaint management is ...

3. Service recovery paradox - Wikipedia

   en.wikipedia.org/wiki/Service_recovery_paradox

   The service recovery paradox (SRP) is a situation in which a customer thinks more highly of a company after the company has corrected a problem with their service, compared to how they would regard the company if non-faulty service had been provided. The main reason behind this thinking is that successful recovery of a faulty service increases ...

4. Add, replace or remove AOL account recovery info

   help.aol.com/articles/add-or-update-aol-account...

   Enter your new recovery info and follow the on-screen prompts. ... Call paid premium support at 1-800-358-4860 to get live expert help from AOL Customer Care. Popular ...

5. Contact AOL customer support

   help.aol.com/articles/account-management...

   Phone support is available for account management and password reset help, Mon-Fri: 8am-12am ET; Sat: 8am-10pm ET. For additional hours of operation for different services visit our support options page for contact info.

6. AOL Help

   help.aol.com

   Get answers to your AOL Mail, login, Desktop Gold, AOL app, password and subscription questions. Find the support options to contact customer care by email, chat, or phone number.

7. Chip Bell - Wikipedia

   en.wikipedia.org/wiki/Chip_Bell

   Knock Your Socks Off Service Recovery with Ron Zemke AMACOM (2000) Service Magic: The Art of Amazing Your Customers (with Ron Zemke), Dearborn Trade (2003); ISBN 0-7931-6467-2; Customer Love: Attracting and Keeping Customers for Life Executive Excellence Publishing (2001); ISBN 1-890009-78-4

8. Account Management - AOL Help

   help.aol.com/products/my-account

   If you're having issues sending and receiving emails for your AOL Mail account in a third-party email application, you may need to reauthenticate your account by removing and re-entering your password or removing and re-adding your AOL Mail account. Get the steps for common third-party email applications. Account Management · Dec 9, 2024

9. Cancel or reactivate your AOL account

   help.aol.com/articles/account-management-cancel...

   Should you still wish to cancel your premium subscription, follow these steps: Sign into MyAccount. If you aren't already on your Subscriptions page, click My Services | My Subscriptions. Click Manage next to the plan you'd like to cancel. Click Cancel Billing. Select a reason for canceling. Click the cancel link at the bottom of the page.