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To manage and recover your account if you forget your password or username, make sure you have access to the recovery phone number or alternate email address you've added to your AOL account. If you know your username but need to reset your password, make sure you create a strong password after you're back in your account.
Reset a forgotten password. Use Sign-in Helper, AOL's password reset and account recovery tool, to get back in to your account. Go to the Sign-in Helper. Enter one of the account recovery items listed. Click Continue. Follow the instructions given in the Sign-in Helper. Change your password. From a desktop or mobile web browser:
Tell us one of the following to get started: Sign-in email address or mobile number; Recovery phone number; Recovery email address
If you can't sign in because you've forgotten your username, you can use the recovery phone number or the recovery email address linked to your account to recover it. 1. Go to the Sign-in Helper. 2. Enter your recovery phone number or email address that you have access to. 3. Click Continue. 4. Click Yes, send me a verification code.
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To reset your Roku remote, you need to take out the batteries, unplug your Roku device and plug it back in, replace the batteries, and hold down the reset button until the remote re-pairs. Here's ...
Phone support is available for account management and password reset help, Mon-Fri: 8am-12am ET; Sat: 8am-10pm ET. For additional hours of operation for different services visit our support options page for contact info.
If you have forgotten your password and you previously entered an email address when signing up for the account or in your Preferences, and you still have access to that email account, then this special page can help you recover access to your account.