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Find the information you need to contact Aetna, including phone numbers, address, social networks, as well as customized options for members, employers, health care providers, and insurance agents and brokers.
You can call the Member Services number on your ID card for personalized service. Or log in to your member website and choose "Help" to get phone number, email and chat options. Not registered? You can also send us a message on our public form. For Medicare questions
Aetna offers different plans and customer service centers depending on where you live. Call us at 1-800-282-5366 ${tty} 7 days a week, 8 AM to 8 PM
Customer Service. – Corporate Contact Center: 1-800-US-AETNA (1-800-872-3862) (TTY: 711) between 8:00 AM and 6:00 PM ET for Aetna Member Services contact information. – Customer Service Center: 1-800-523-5065 between 8:00 AM and 7:00 PM ET for life insurance claims, eligibility information, and beneficiary records.
We respond to messages from 8am-6pm EST, Monday-Friday. Do not use this form to report a medical emergency. Call your local emergency hotline (for example, 911) or go to the nearest urgent care center or emergency room and notify your doctor as soon as possible.
You can also contact Medicare or the Social Security Administration. Medicare Helpline & Website - Get general or claims-specific Medicare information, request documents in alternate formats and make changes to your Medicare coverage. Call 1-800-MEDICARE (1-800-633-4227) or TTY: 1-877-486-2048, 7 days a week, 24 hours a day. If you need help in ...
Contact Aetna Member Services for assistance with claims, quotes, forms and more.