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USAA has history of complaints, fines, security breaches. According to the Better Business Bureau, there have been 4,119 total complaints against USAA in the last three years.
In 2008, USAA expanded membership eligibility to all military personnel and retirees, and all veterans who separated after 1996. For a short time, USAA also offered enrollment for federal law enforcement. [25] In November 2009, USAA expanded eligibility requirements to offer coverage to anyone who has ever served honorably in the US Military.