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  2. Service-level agreement - Wikipedia

    en.wikipedia.org/wiki/Service-level_agreement

    A service-level agreement is an agreement between two or more parties, where one is the customer and the others are service providers. This can be a legally binding formal or an informal "contract" (for example, internal department relationships). The agreement may involve separate organizations or different teams within one organization.

  3. ContractExpress - Wikipedia

    en.wikipedia.org/wiki/ContractExpress

    Further, generated documents automatically inherit their styling from the marked-up Word document without having to apply styles to each generated document. [5] Authors create a contract template using bracket-based markups to specify conditional text and variable fields for us in their customized templates. Once published, other users can then ...

  4. Statement of work - Wikipedia

    en.wikipedia.org/wiki/Statement_of_work

    The master service agreement serves as a master contract governing the terms over potentially multiple SOWs. Sometimes it refers to scope of work. For instance, if a project is done on contract, the scope statement included as part of it can be used as the SOW since it also outlines the work of the project in clear and concise terms. [3]

  5. Terms of service - Wikipedia

    en.wikipedia.org/wiki/Terms_of_service

    Main page; Contents; Current events; Random article; About Wikipedia; Contact us; Help; Learn to edit; Community portal; Recent changes; Upload file

  6. Managed services - Wikipedia

    en.wikipedia.org/wiki/Managed_services

    A managed IT services provider is a third-party service provider that proactively monitors & manages a customer's server/network/system infrastructure, cybersecurity and end-user systems against a clearly defined Service Level Agreement (SLA). [7]

  7. Master service agreement - Wikipedia

    en.wikipedia.org/wiki/Master_service_agreement

    This master agreement can be used to mediate employer-employee conflict in the workplace by having a reference point to work out solutions and set specific terms. Contracts are often negotiated as a unified master service agreement and statement of work , such as with information technology service providers .

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