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  2. Service-level agreement - Wikipedia

    en.wikipedia.org/wiki/Service-level_agreement

    The output received by the customer as a result of the service provided is the main focus of the service level agreement. Service level agreements are also defined at different levels: Customer-based SLA: An agreement with an individual customer group, covering all the services they use. For example, an SLA between a supplier (IT service ...

  3. Statement of work - Wikipedia

    en.wikipedia.org/wiki/Statement_of_work

    The master service agreement serves as a master contract governing the terms over potentially multiple SOWs. Sometimes it refers to scope of work. For instance, if a project is done on contract, the scope statement included as part of it can be used as the SOW since it also outlines the work of the project in clear and concise terms. [3]

  4. Terms of service - Wikipedia

    en.wikipedia.org/wiki/Terms_of_service

    Among the 500 most-visited websites which use sign-in-wrap agreements in September 2018: [7] 70% of agreements had average sentence lengths over 25 words, (where 25 or less is needed for consumer readability) median FRE (Flesch Reading Ease) score was 34 (where over 60 is considered readable by consumers)

  5. Memorandum of understanding - Wikipedia

    en.wikipedia.org/wiki/Memorandum_of_understanding

    In business, an MoU is typically a legally non-binding agreement between two (or more) parties, outlining terms and details of a mutual understanding or agreement, noting each party's requirements and responsibilities—but without establishing a formal, legally enforceable contract (though an MoU is often a first step towards the development of a formal contract).

  6. Managed services - Wikipedia

    en.wikipedia.org/wiki/Managed_services

    A managed IT services provider is a third-party service provider that proactively monitors & manages a customer's server/network/system infrastructure, cybersecurity and end-user systems against a clearly defined Service Level Agreement (SLA). [7]

  7. Term sheet - Wikipedia

    en.wikipedia.org/wiki/Term_sheet

    Within the context of venture capital financing, a term sheet typically includes conditions for financing a startup company.The key offering terms in such a term sheet include (a) amount raised, (b) price per share, (c) pre-money valuation, (d) liquidation preference, (e) voting rights, (f) anti-dilution provisions, and (g) registration rights.

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