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  2. Front office - Wikipedia

    en.wikipedia.org/wiki/Front_office

    This is the place where customers first arrive in the hotel, where they can check in at the front desk. Employees working in the front desk will also help customers with problems and complaints. [4] The front office in the hotel industry, also called the reception area, which the receptionist is the one who get in touch with the customers, most ...

  3. Receptionist - Wikipedia

    en.wikipedia.org/wiki/Receptionist

    The term front desk is used in many hotels for an administrative department where a receptionist's duties also may include room reservations and assignment, guest registration, cashier work, credit checks, key control, and mail and message service. Such receptionists are often called front desk clerks. Receptionists cover many areas of work to ...

  4. Night auditor - Wikipedia

    en.wikipedia.org/wiki/Night_auditor

    The night auditor carries out the duties of the front desk agent such as check ins, check outs, room changes, dealing with emergency situations, reservation and customer complaint handling. As well as performing wake up calls and providing concierge services and other duties carried out by a hotel receptionist albeit less frequently than during ...

  5. Bellhop - Wikipedia

    en.wikipedia.org/wiki/Bellhop

    The name bellhop is derived from a hotel's front-desk clerk ringing a bell to summon a porter, who would hop (jump) to attention at the desk to receive instructions. It is short for bell-hopper, and the word's first known use was in 1897.

  6. Maître d'hôtel - Wikipedia

    en.wikipedia.org/wiki/Maître_d'hôtel

    The maître d'hôtel (French for 'master of the house'; pronounced [mɛːtʁə dotɛl] ⓘ), head waiter, host, waiter captain, or maître d ' (UK: / ˌ m eɪ t r ə ˈ d iː / MAY-trə DEE, US: / ˌ m eɪ t ər-/ MAY-tər -⁠) manages the public part, or "front of the house", of a formal restaurant.

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    Get AOL Mail for FREE! Manage your email like never before with travel, photo & document views. Personalize your inbox with themes & tabs. You've Got Mail!

  8. Back office - Wikipedia

    en.wikipedia.org/wiki/Back_office

    The front office is the "face" of the company and is all the resources of the company that are used to make sales and interact with customers and clients. The back office is all the resources of the company that are devoted to actually producing a product or service such as data entry, payroll, accounting and all the other labor that is not ...

  9. Middle office - Wikipedia

    en.wikipedia.org/wiki/Middle_office

    Financial services institutions can be divided into three sections: the front, the middle and the back office. The front office is composed of customer-facing employees such as sales personnel. The middle office is made up of the risk managers and the information technology managers who manage risk and maintain the information resources. [1]

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