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  2. FCC votes to ban scam robocalls that use AI-generated voices

    www.aol.com/fcc-votes-ban-scam-robocalls...

    The number of robocalls placed in the US peaked at around 58.5 billion in 2019, according to estimates by YouMail, a robocall blocking service. Last year, the figure was closer to 55 billion. Last ...

  3. Layoffs, abusive calls, and AI fears: Inside the front lines ...

    www.aol.com/finance/layoffs-abusive-calls-ai...

    At the lower level, Amazon customer service agents, or CSAs, get paid hourly (from just north of $15 to a couple of dollars over $20 in the U.S.) to respond by phone, email, chat, and social to ...

  4. 30 Scam Phone Numbers To Block and Area Codes To Avoid - AOL

    www.aol.com/19-dangerous-scam-phone-numbers...

    Quick Take: List of Scam Area Codes. More than 300 area codes exist in the United States alone which is a target-rich environment for phone scammers.

  5. FCC warns of 50-state scam by fraudsters posing as mortgage ...

    www.aol.com/fcc-warns-50-state-scam-221235739.html

    The fraudsters also spoof the caller ID number of the homeowner's actual lending institution, further convincing them of the call's legitimacy, the agency noted.

  6. Identify legitimate AOL websites, requests, and communications

    help.aol.com/articles/identify-legitimate-aol...

    • Fake email addresses - Malicious actors sometimes send from email addresses made to look like an official email address but in fact is missing a letter(s), misspelled, replaces a letter with a lookalike number (e.g. “O” and “0”), or originates from free email services that would not be used for official communications.

  7. Amazon axed more than 100 customer service managers in CEO ...

    www.aol.com/finance/amazon-axed-more-100...

    The cuts affected more than 100 customer service managers working in Level 5 and Level 6 middle management positions both in call centers and virtually. Impacted employees worked mainly in either ...

  8. Protect yourself from internet scams - AOL Help

    help.aol.com/articles/protect-yourself-from...

    Phishing scams happen when you receive an email that looks like it came from a company you trust (like AOL), but is ultimately from a hacker trying to get your information. All legitimate AOL Mail will be marked as either Certified Mail , if its an official marketing email, or Official Mail , if it's an important account email.

  9. This Is What an Amazon Email Scam Looks Like - AOL

    www.aol.com/amazon-email-scam-looks-171901286.html

    If you believe you are the victim of an Amazon email scam, “the first thing to do is log into your Amazon account, change the password, and turn on dual-factor authentication,” Pierson says.