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A virtual receptionist service provides a live answering option to small businesses that cannot afford, or do not need, a full-time receptionist. The service uses a toll-free number that is answered by agents who act as receptionists for various companies. [4]
The answering service operators also had the option of calling the client and alerting them to particularly important calls. The origins of call centers date back to the 1960s with the UK-based Birmingham Press and Mail, which installed Private Automated Business Exchanges (PABX) to have rows of agents handling customer contacts.
Virtual numbers faced popularity due to the growing trend of remote working, as it allows for employees to make and receive calls as their businesses' phone number remotely. It is especially popular in small businesses, startups or businesses with remote workers using virtual numbers to manage their inbound and outbound calling.
Many AAs will also offer a simple menu system ("for sales, press 1, for service, press 2," etc.). An auto attendant may also allow a caller to reach a live operator by dialing a number, usually "0". Typically the auto attendant is included in a business's phone system such as a PBX , but some services allow businesses to use an AA without such ...
This technology has re-opened opportunities for carriers to offer hosted, shared services for all forms of converged IP telecommunications, including IP-PBX and voicemail services. Because of the convergence of wired and wireless communications, such services may also include support of a variety of multi-modal handheld and desktop end user ...
Virtual PBX systems or hosted PBX systems deliver PBX functionality as a service, available over the public switched telephone network (PSTN) or the Internet. Hosted PBXs are typically provided by a telephone company or service provider, using equipment located in the premises of a telephone exchange or the provider's data center. [ 14 ]
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