Ads
related to: remedy ticketing system help deskassistantking.com has been visited by 10K+ users in the past month
Search results
Results from the WOW.Com Content Network
Remedy Corporation was a software company that produced the Action Request System and various applications therein. It is one of the biggest and oldest names in ITSM software. [ 1 ] Remedy is now the Service Management Business Unit of BMC Software .
Notable issue tracking systems, including bug tracking systems, help desk and service desk issue tracking systems, as well as asset management systems, include the following. The comparison includes client-server application, distributed and hosted systems.
Please help improve this article by adding citations to reliable sources. Unsourced material may be challenged and removed . Find sources: "Comparison of help desk issue tracking software" – news · newspapers · books · scholar · JSTOR ( January 2020 ) ( Learn how and when to remove this message )
An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed ...
Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1]Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms are sometimes used interchangeably.
The company was founded in Houston, Texas, by former Shell employees Scott Boulette, John Moores, and Dan Cloer, whose surname initials were adopted as the company name BMC Software. [4]
Ads
related to: remedy ticketing system help deskassistantking.com has been visited by 10K+ users in the past month