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Assertiveness is a communication skill that can be taught and the skills of assertive communication effectively learned. Assertiveness is a method of critical thinking, where an individual speaks up in defense of their views or in light of erroneous information.
Beneath each proposed global factor, there are a number of correlated and more specific primary factors. For example, extraversion is typically associated with qualities such as gregariousness, assertiveness, excitement-seeking, warmth, activity, and positive emotions. [80] These traits are not black and white; each one is treated as a spectrum ...
Assertive communication is the halfway point between passive communication and aggressive communication. [7] Assertive communication is based on the belief that each individual is responsible for their problems; therefore, they are responsible for directly communicating these problems to the other parties involved. [6]
Emotional competence refers to an important set of personal and social skills for identifying, interpreting, and constructively responding to emotions in oneself and others. The term implies ease in getting along with others and determines one's ability to lead and express effectively and successfully.
SST has been shown to improve levels of assertiveness (positive and negative) in both men and women. Additionally, SST can focus on receiving skills (e.g. accurately perceiving problem situations), processing skills (e.g. considering several response alternatives), and sending skills (delivering appropriate verbal and non-verbal responses). [51]
In interpersonal communication, an I-message or I-statement is an assertion about the feelings, beliefs, values, etc. of the person speaking, generally expressed as a sentence beginning with the word I, and is contrasted with a "you-message" or "you-statement", which often begins with the word you and focuses on the person spoken to.
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The 2-way interactions predicting employee incivility was lessened when customers used positive emotion words. Saying something like, "I know you charged me twice, but we can try to work this out together", is an example. The results suggested that customer verbal aggression consumes employees, leading to self-regulation failure.