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SuperOffice is a European supplier of business-to-business customer relationship management (CRM) software. SuperOffice was founded in 1989 [ 1 ] by Une Amundsen. He renamed the company "Superland" and referred to himself as "The King of Superland". [ 2 ]
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These are support procedures that are necessary for day-to-day operations - things like common passwords, equipment and tools access, organisational forms and timesheets, meeting minutes and agendas, and customer Service Reports. This is not necessarily 'network admin', but also 'network operations admin'.
OTRS (originally Open-Source Ticket Request System) is a service management suite. The suite contains an agent portal, admin dashboard and customer portal. In the agent portal, teams process tickets and requests from customers (internal or external). There are various ways in which this information, as well as customer and related data can be ...