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2. Customer experience - Wikipedia

   en.wikipedia.org/wiki/Customer_experience

   Customer experience is the stimulation a company creates for the senses of the consumers, this means that the companies and that particular brand can control the stimuli that they have given to the consumer's senses which the companies can then control the consumers' reaction resulting from the stimulation process, giving more acquisition of ...

3. Touchpoint - Wikipedia

   en.wikipedia.org/wiki/Touchpoint

   Post-purchase experience touchpoints are used after the sale of the brand, the product, and or service, and to enhance customer experience with the brand. [22] Post-purchase touchpoints can include loyalty programs, customer satisfaction surveys, warranty and rebate activities, regular maintenance, and reminders about the brand's innovations on ...

4. Résumé - Wikipedia

   en.wikipedia.org/wiki/Résumé

   An example of a résumé with a common format with the name John Doe. A résumé or resume (or alternatively resumé), [a] [1] is a document created and used by a person to present their background, skills, and accomplishments. Résumés can be used for a variety of reasons, but most often are used to secure new jobs, whether in the same ...

5. Persona (user experience) - Wikipedia

   en.wikipedia.org/wiki/Persona_(user_experience)

   Pruitt and Adlin argue personas are easy to communicate to engineering teams and thus allow engineers, developers, and others to absorb customer data in a palatable format. They present several examples of personas used for purposes of communication in various development projects. [11] Personas also help prevent some common design pitfalls.

6. Business process modeling - Wikipedia

   en.wikipedia.org/wiki/Business_process_modeling

   A business process modeling of a process with a normal flow with the Business Process Model and Notation. Business process modeling (BPM) is the action of capturing and representing processes of an enterprise (i.e. modeling them), so that the current business processes may be analyzed, applied securely and consistently, improved, and automated.

7. Quick response manufacturing - Wikipedia

   en.wikipedia.org/wiki/Quick_Response_Manufacturing

   Eliminating the time-consuming – and often self-reinforcing – practices described above can lead to large cost savings while improving product quality and customer responsiveness. Hence, on a management level, QRM advocates a mindset change from cost-based to time-based thinking, making short lead times the yardstick for organizational success.