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In 2020, one of the largest American chain retailers, Kroger, launched "KroGo" AI-powered shopping carts developed by Caper AI. The pilot program was introduced at one of its stores in Cincinnati, Ohio. [5] [4] [20] [21] Grocery chain Schnucks, Shoprite, and Fairway Market stores all rolled out the AI-powered shopping carts in 2023. [22] [23]
Grocers plan to increase spending on AI by 400% by 2025. Instacart’s AI-powered smart carts, which offer real-time recommendations and ‘gamified’ shopping, are coming to more U.S. grocery stores
A shopping cart held by a woman, containing bags and food. A shopping cart (American English), trolley (British English, Australian English), or buggy (Southern American English, Appalachian English), also known by a variety of other names, is a wheeled cart supplied by a shop or store, especially supermarkets, for use by customers inside the premises for transport of merchandise as they move ...
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While shopping cart theft has also been a costly matter for retailers, the higher cost of the motorized carts makes their theft a greater issue to the store, and thereby leads stores to establish policies prohibiting the carts from exiting stores, even though a disabled person may have the need to bring the cart all the way to their vehicle.
Customers push shopping carts outside a Lidl Stiftung & Co. KG supermarket in Berlin, Germany, on Tuesday, Oct. 4, 2022. - Krisztian Bocsi/Bloomberg/Getty Images
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