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You may return any item purchased on BestBuy.com at any Best Buy store. For faster return processing, please bring your packing slip (if you received one), or your receipt, the credit card used to make your purchase, and a valid photo ID.
Find answers to commonly asked questions about orders, product information, returns and more. See the Best Buy orders status, orders and Return and exchange policy for info on returning or exchanging laptops, cell phones and other items.
You can return online purchases from Best Buy through the mail as long as they are shipped to us from within the United States. To return an online purchase by mail: Pack your return in the original shipping package, if possible.
Whether you're shopping pre-owned, clearance, refurbished or open-box products, Best Buy Outlet is a great way to save on electronics. Don't forget, the Best Buy Return and Exchange Promise applies to Outlet purchases from Best Buy.
Shop for return item at Best Buy. Find low everyday prices and buy online for delivery or in-store pick-up
Returning Defective or Incorrect Items. If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please return it during your return and exchange time period to a Best Buy store — and we will arrange for a replacement.
If you need help placing your order, contact Best Buy. If you’ve already placed your order, please reach out to Burrow Customer Service by emailing Burrow at: BestBuyreturns@burrow.com; calling: 1-877-777-2796; or by visiting Burrow Help and completing their online return form. Burrow Customer Service hours are:
Find brand names and top-quality deals on tech in the Best Buy Outlet. Return to Outlet.
Open box items are discounted, but may not have the same warranty as an unopened unit. And, "open box" is not the same as "refurbished," Refubished items may be repackaged, upgraded, or have missing or damaged parts replaced, but most often are merely cleaned and repackaged.
If you receive a product that is damaged in shipping, defective or that is not the product you ordered, ple ase return it during your return and exchange time period to Be st Buy and we'll arrange for a replacement. If you would rather return the item by mail during your return and