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If your printed pages have a horizontal line in the text or graphics (as shown in the illustration below) or blank text, some of the nozzles may be clogged and need to be cleaned. Go to Section 1 for instructions on how to print the Print Quality Check sheet and clean the clogged print head.
If one or more of the ink colors are missing from your printed documents (i.e. received faxes, copies and/or documents printed from the PC), the ink cartridge(s) may not be installed correctly or nozzles in the print head may be clogged.
Solutions for problems related to print quality. General Print Problem. Solutions for difficulties in printing such as low print speed, print noise, and unexpected print results. Print from Computer (Windows) How-to information about printing from Windows computer. Print from Computer (Macintosh)
The printer does not print, or there is a printing error. Please check the following. If the issue continues, cancel the print job, and then turn off the machine.
Compare the colour of your printed document with the printed chart to identify the colour of the toner cartridge and the drum unit causing uneven density. Replace the toner cartridge that matches the colour causing this problem with a new one and then try to print again.
If the machine's screen is displaying printing errors. Printing errors, such as " Paper Jam " or " Ink/Toner Empty ", may not allow you to print. Clear them first and then try to print. For more information about error messages, see the Online User’s Guide or Basic User's Guide or User's Guide.
If one or more of the ink colors are missing from your printed documents (i.e. received faxes, copies and/or documents printed from the PC), the ink cartridge (s) may not be installed correctly or nozzles in the print head may be clogged.
If one or more of the ink colours is missing from pages printed by your machine (i.e. received faxes, copies and/or documents printed from the PC), the nozzles or ink jets in the print head may be clogged, or the ink cartridge in question may not be installed correctly.
If one or more of the ink colors are missing from your printed documents (i.e. received faxes, copies and/or documents printed from the PC), the ink cartridge(s) may not be installed correctly or nozzles in the print head may be clogged.
Solutions for difficulties in printing such as low print speed, print noise, and unexpected print results. Print from Computer (Windows) How-to information about printing from Windows computer. Print from Computer (Macintosh) How-to information about printing from Macintosh computer. Print from Mobile Device.