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Customer support is a range of services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [1]
PSS also gives feedback to Microsoft development groups for use in the development of future products or product features. The Windows 2000 recovery console, for instance, was developed in large part to address difficulty that PSS agents had when attempting to assist customers with non-functional Windows NT installations.
In November 2021, Microsoft announced a more business-friendly version of Quick Assist, called Remote Help. [17] While later versions of Windows 10 allowed users and technicians to authenticate against Azure Active Directory, this version includes new integrations such as: UAC Elevation; Remote Assistance Sessions Reports