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Passengers pay for subway and bus rides at faregates in station entrances or fareboxes in the front of vehicles; MBTA employees manually check tickets on the commuter rail and ferries. For paratransit service, instead of physical fare media passengers maintain an account to which funds can be added by web site, phone, mail, or in-person visit. [95]
The Massachusetts Department of Transportation (MassDOT) oversees roads, public transit, aeronautics, and transportation licensing and registration in the US state of Massachusetts. It was created on November 1, 2009, by the 186th Session of the Massachusetts General Court upon enactment of the 2009 Transportation Reform Act.
This district plan has been continued under MassDOT and the Boston area (westward along the Mass Turnpike to Weston and south through to Randolph) was the basis for a sixth district in 2010. [3] The Massachusetts Highway Department conducts an annual traffic data collection program.
As of August 5, 2006, the local media reported the MBTA Police could merge with the Massachusetts State Police due to budgetary and staffing concerns. [6] The union which represents the MBTA Transit Police supports this plan citing the difficulty the 257-member force has providing security for a transit system that spans 177 cities and towns in the state.
After a shift to CharlieCards, some employees working as token collectors were retrained as customer service agents. [21] [22] In March 2017, the MBTA announced they were planning on privatizing their customer service positions to increase efficiency. The MBTA hired a company called "Block By Block" and named "Transit Ambassadors". [23]
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MBTA responded by such unionization efforts by employee outreach programs and adjusted pay to stave off unionization efforts. [6] MBTA used to operate Joshua Tree National Park's RoadRunner shuttle during fiscal years 2018 and 2019. Service was terminated due to low ridership. [7] In 2022, MBTA changed its name to Basin Transit. [8]
The MBTA would not pay for the new network; the company would have a two-tier model with a fee for higher bandwidth. [56] [57] The MBTA canceled the plan in August 2017 due to local opposition to the erection of 320 monopoles, each 70-foot (21 m) tall, as well as the need to focus on more critical projects like the Green Line Extension. [58]