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Santander Bank, N.A., was founded on October 8, 1902 as Sovereign Bank, a savings and loan in Wyomissing, Pennsylvania. The company's earliest customers were largely textile workers. Sovereign expanded rapidly during the savings and loan crisis of the 1980s and 1990s, acquiring numerous other banks. [5]
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Santander had frequently been rated the worst bank for customer service in the United Kingdom, [23] although by July 2011 had sought to improve, notably by returning call centre operations to the United Kingdom from India. [24] During 2011, the bank put aside £538m to cover claims from customers for the misselling of payment protection ...
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