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Consumer Duty is a standard introduced by the Financial Conduct Authority, in the UK, intended to improve Consumer protection for financial-services firms in the UK. [ 1 ] The changes were announced in 2021 and officially came into force on 31 July 2023.
A super-complaint, as defined in section 11(1) of the UK's Enterprise Act 2002, is a complaint submitted by a designated consumer body stating that "any feature, or combination of features, of a market in the UK for goods or services is or appears to be significantly harming the interests of consumers". [2]
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The Financial Services Authority became the Financial Conduct Authority in April 2013 with the MCOB continuing. [ 1 ] The task of the Mortgage Conduct of Business is consumer protection , industry stability, and healthy competition between financial service providers.
By Emily Jane Fox NEW YORK (CNNMoney) -- Apartments crawling with bedbugs. Pricey phone services the customer -- senior citizens -- didn't order. A tombstone never delivered. And, of course, auto ...
The rules of the FSCS are made by the Financial Conduct Authority (FCA) and are contained in its handbook. [2] The FSCS board of directors is appointed by and ultimately accountable to the FCA. It covers deposits, insurance, debt management, funeral plans, insurance, investments, pensions, mortgages and payment protection insurance to varying ...
The Financial Conduct Authority Handbook is a set of rules required to be followed by banks, insurers, investment businesses and other financial services in the United Kingdom under the Financial Services and Markets Act 2000. It is administered by the Financial Conduct Authority in London.
Complaints included an audio lag that couldn’t be fixed, the inability to maintain a Wi-Fi connection and poor picture quality. Granted, at $329.99 on sale, it’s one of Best Buy’s least ...