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Boost Mobile customers reported that they were unable to contact customer service, cancel their subscription, or make payments. The outage affected customers across the U.S. [27] [28] Service outages lasted for more than a month, with customers reporting wait times for customer service stretching to more than 14 hours. [29]
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The transition to Boost Infinite completed on August 31, 2023, and Republic Wireless shut down the same day. [2] However, many Republic Wireless customers have experienced loss of service, and often their phone number, for lengthy periods as Boost Infinite has been so far incapable of migrating them to their service.
The Cellular Telecommunications & Internet Association (CTIA), lists approximately 30 facilities-based wireless service providers in the United States as members. Competitive Carriers Association (CCA) has over 100 members. [ 1 ]
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