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[20] 988 was officially implemented as the toll-free nationwide telephone number for the hotline on July 16. [21] According to call centers in Massachusetts, the easier-to-remember number and surrounding publicity increased the number of calls by about 30%. [22] The telephone number is also used for the Veterans Crisis Line (VCL). An increase ...
Direct-distance dialing (DDD) was first introduced in areas with common-control switching (panel and crossbar) in the 1950s.These areas had used 411 for directory assistance, and because of the ability of common-control switching to analyze the initial digits of a number in a "sender" before routing the call, these areas did not require the dialing of an initial 1 to initiate a long-distance call.
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