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  2. Contact AOL customer support

    help.aol.com/articles/account-management...

    The AOL Help site is your starting point for getting support from AOL. Support may come via phone, chat, social media or help articles, depending on the question or issue you have.

  3. Contact center telephony - Wikipedia

    en.wikipedia.org/wiki/Contact_center_telephony

    Businesses can rely on contact center telephony services to respond to their customers’ queries over phone, email, chat, fax, etc. Integrating it with their customer relationship management tools, entire contact details of customers and their interaction sessions with different customer service representatives can be found at one place.

  4. AOL Help

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    Get answers to your AOL Mail, login, Desktop Gold, AOL app, password and subscription questions. Find the support options to contact customer care by email, chat, or phone number.

  5. Get Support-AOL Help

    help.aol.com/contact

    Get answers to your AOL Mail, login, Desktop Gold, AOL app, password and subscription questions. Find the support options to contact customer care by email, chat, or phone number.

  6. Call centre - Wikipedia

    en.wikipedia.org/wiki/Call_centre

    Call centre technologies often include: speech recognition software which allowed Interactive Voice Response (IVR) systems to handle first levels of customer support, text mining, natural language processing to allow better customer handling, agent training via interactive scripting and automatic mining using best practices from past ...

  7. Call management - Wikipedia

    en.wikipedia.org/wiki/Call_management

    Call features provide a customised experience for the caller and maximize the efficiency of inbound call handling. Call management parameters can specify how calls are distributed according to an operator's skill level in relation to a call, the time and/or date of a call, the location of the caller or through automatic routing processes. [3]

  8. Consumer complaint - Wikipedia

    en.wikipedia.org/wiki/Consumer_complaint

    The Complaint tablet to Ea-nāṣir may be the oldest known written customer complaint. [1] A consumer complaint or customer complaint is "an expression of dissatisfaction on a consumer's behalf to a responsible party" (London, 1980). It can also be described in a positive sense as a report from a consumer providing documentation about a ...

  9. Voice over IP - Wikipedia

    en.wikipedia.org/wiki/Voice_over_IP

    Such battery-backed devices typically are designed for use with analog handsets. Some VoIP service providers implement services to route calls to other telephone services of the subscriber, such a cellular phone, in the event that the customer's network device is inaccessible to terminate the call.

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