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The definition of compassion is often confused with that of empathy. Empathy, as defined by researchers, is the visceral or emotional experience of another person's feelings. It is, in a sense, an automatic mirroring of another's emotion, like tearing up at a friend's sadness.
Empathy and sympathy are often mixed up, but they're totally different emotions. A psychotherapist explains the key differences between the two reactions:
Empathy: adept at modulating the emotional responses of others and helping them to express their emotions; Social skills: excellent communication skills; Personal Competence; Self-Awareness – Know one's internal states, preferences, resources and intuitions. The competencies in this category include:
Empathy is generally described as the ability to take on another person's perspective, to understand, feel, and possibly share and respond to their experience. [1] [2] [3] There are more (sometimes conflicting) definitions of empathy that include but are not limited to social, cognitive, and emotional processes primarily concerned with understanding others.
Research has shown that the emotional state of the customer is directly influenced by the emotions displayed by the employee/service provider via emotional contagion. [23] But this influence depends on authenticity of the employee's emotional display, such that if the employee is only surface-acting, the contagion is poor, in which case the ...
Empathy is all about putting yourself in other people’s shoes, and this phrase shared by Cassine does exactly that. 32. “My heart can hear it in your voice.” ...
Sympathy helps to motivate philanthropic, or aid-giving, behavior such as donations or community service. The choice to donate, and the subsequent decision of how much to give, can be separated into two emotion-driven decision-making processes: Mood management, or how people act to maintain their moods, influences the initial decision to donate ...
The Knowledge, Skills, and Abilities (KSA) framework, is a series of narrative statements that, along with résumés, determines who the best applicants are when several candidates qualify for a job. The knowledge, skills, and abilities (KSAs) necessary for the successful performance of a position are contained on each job vacancy announcement ...
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