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The 2012 RBS computer system problems were technical issues affecting computers run by the Royal Bank of Scotland Group (now NatWest Group), including National Westminster Bank, The Royal Bank of Scotland and Ulster Bank, which began on 19 June 2012. In 2014, RBS was fined £42m over the incident. [1]
7. Use complaint sandwiches. To lessen the blow of your complaint, sandwich it between two positive statements. Let’s go back to the same example from earlier about working on a project with ...
In 2014, comedian Russell Brand staged a protest against bonuses outside RBS's offices in London. [67] RBS' central role in the financial crisis led to it being targeted by a protest camp, 'Occupy Edinburgh', who set-up outside their Head Branch on St. Andrews Square in October 2011. The camp was maintained for 108 days and included a number of ...
NatWest Group PLC [1] is a British banking and insurance holding company, based in Edinburgh, Scotland.. The group operates a wide variety of banking brands offering personal and business banking, private banking, investment banking, insurance and corporate finance.
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A complaint system (also known as a conflict management system, internal conflict management system, integrated conflict management system, [1] or dispute resolution system) is a set of procedures used in organizations to address complaints and resolve disputes.