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Learn about the history, types and features of CRM systems, which are used to manage interactions with customers across different channels and platforms. Find out how CRM can help businesses improve customer satisfaction, loyalty and sales growth.
BPMN is a graphical representation for specifying business processes in a business process model. It provides a notation that is intuitive to business users, yet able to represent complex process semantics, and maps to execution languages such as BPEL.
Business process modeling is the action of capturing and representing processes of an enterprise, so that they can be analyzed, improved, and automated. It is one discipline of business process management, which also includes process analysis, design, performance measurement, and transformation.
Business relationship management (BRM) is a philosophy, capability, discipline, and role to evolve culture, build partnerships, drive value, and satisfy purpose. BRM is distinct from enterprise relationship management and customer relationship management, and involves various aspects of business relationships such as type, lifecycle, principle, and measurement.
Sales and operations planning (S&OP) is an integrated business management process that aligns supply and demand across functions and time horizons. Learn about the definition, scope, process, goals, inputs, outputs and maturity models of S&OP.
eCRM is a form of CRM that uses information technology to manage customer relationships online. Learn about the history, essence, differences, components, and examples of eCRM from this Wikipedia article.
Learn about the history, structure, and services of the Better Business Bureau (BBB), a nonprofit organization that focuses on consumer protection and industry self-regulation. Find out how BBB rates businesses, handles complaints, and provides dispute resolution.
Learn about the concept, methods and applications of continual improvement process (CIP), also known as continuous improvement process (CIP), in various fields such as quality management, environmental management and software development. CIP is an ongoing effort to improve products, services or processes based on feedback, efficiency and evolution.