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Integrated logistics[ 1] support ( ILS) is a technology in the system engineering to lower a product life cycle cost and decrease demand for logistics by the maintenance system optimization to ease the product support. Although originally developed for military purposes, it is also widely used in commercial customer service organisations.
A supply chain, sometimes expressed as a "supply-chain", [ 1] is a complex logistics system that consists of facilities that convert raw materials into finished products and distribute them [ 2] to end consumers [ 3] or end customers. [ 4] Meanwhile, supply chain management deals with the flow of goods within the supply chain in the most ...
Quality, cost, delivery (QCD), sometimes expanded to quality, cost, delivery, morale, safety (QCDMS), [1] is a management approach originally developed by the British automotive industry. [2] QCD assess different components of the production process and provides feedback in the form of facts and figures that help managers make logical decisions.
Logistics is the teachings of the plans and the effective and efficient run of supply. The contemporary logistics focuses on the organization, planning, control and implementation of the flow of goods, money, information and people. Information Logistics focusses on information. Information (from Latin informare: "shape, shapes, instruct ...
The Supply Chain Operations Reference ( SCOR) model is a process reference model originally developed and endorsed by the Supply Chain Council, now a part of ASCM, as the cross-industry, standard diagnostic tool for supply chain management. [ 1] The SCOR model describes the business activities associated with satisfying a customer's demand ...
Design for logistics. Design for logistics is a series of concepts in the field of supply chain management involving product and design approaches that help to control logistics costs and increase customer service level. These concepts were introduced by Professor Hau Lee of Stanford University, and have the three key components: Economic ...
Supply-chain optimization addresses the general supply-chain problem of delivering products to customers at the lowest total cost and highest profit, trading off the costs of inventory, transportation, distributing and manufacturing. In addition, optimizing storage and transportation costs by means of product / package size is one of the ...
Service quality. Service quality ( SQ ), in its contemporary conceptualisation, is a comparison of perceived expectations (E) of a service with perceived performance (P), giving rise to the equation SQ = P − E. [ 1] This conceptualistion of service quality has its origins in the expectancy-disconfirmation paradigm. [ 2]