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In April 2013, Tesco Malaysia launched the Grocery Home Shopping Service, where it delivered groceries ordered via the Internet to consumers, with no minimum purchase imposed. [137] The Malaysian operation of Tesco also included a convenience store, Tesco Pernama Ekspres, which began operation in February 2015. [ 138 ]
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In 2006, Tesco announced the closure of the Dundee depot to create a new centre in Livingston, on the site of the former NEC factory, which would also replace the current distribution centre already based in Livingston (now open as of October 2007). [72] The adjacent customer-service centre was unaffected by the closure.
Tesco has operated on the Internet since 1994 and started an online shopping service named 'Tesco Direct' in 1997. Concerned with poor web response times (in 1996, broadband was virtually unknown in the United Kingdom), Tesco offered a CDROM-based off-line ordering program which would connect only to download stock lists and send orders.
Tesco has followed Aldi, Asda and Morrisons in introducing customer limits on certain fresh produce as shortages leave supermarket shelves bare.
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In 1993, Terry Leahy asked the Tesco marketing team to investigate the potential of loyalty cards. In the past Tesco had run Green Shield Stamps as a promotional tool which rewarded people for visits and spending, but gained no customer information. The initial team researched programmes across the world and developed a proposal which showed ...