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Shutterstock (composite: Mack Gelber) Most jobs require strong communication skills, and this position is no exception. The transportation dispatcher must communicate in a variety of ways, using a ...
The transportation dispatcher must communicate in a variety of ways, using a lot of different devices. In addition, he or Job Descriptions Decoded: Transportation Dispatcher
Dispatch is a procedure for assigning employees (workers) or vehicles to customers. Industries that dispatch include taxicabs , couriers , emergency services , as well as home and commercial services such as maid services, plumbing , HVAC , pest control and electricians .
A bus dispatcher monitors the schedules of their bus fleet and address any problems that arise during their operations. A tow-truck dispatcher responds to calls for emergency roadside assistance. A gas and water service dispatcher monitors their respective utilities and receive calls for emergency assistance that involve gas lines and water mains.
Towing of cars and trucks is a unique form, with a job sector dedicated to it. Specialized "tow truck" vehicle types are most often used. [ 6 ] Some of these are flatbed, with hydraulic tilting beds and winches and dollies to position the car behind the bed and pull it up onto the bed (flatbed towing).
Most recovery operators have also invested in IT. Most have job logging software and many have installed in-vehicle communication devices and GPS tracking devices. The distribution of work to the fleet is a very skilful job and the person doing it is often under intense strain. They are known as dispatchers in the USA and controllers in the UK.
CAD systems may be interconnected with automatic vehicle location systems, mobile data terminals, office telephones, and selective calling and push-to-talk ID.. Computer-assisted dispatch systems use one or more servers located in a central dispatch office, which communicate with computer terminals in a communications center or with mobile data terminals installed in vehicles.
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