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2. Call centre - Wikipedia

   en.wikipedia.org/wiki/Call_centre

   The term "call center" was first published and recognised by the Oxford English Dictionary in 1983. The 1980s saw the development of toll-free telephone numbers to increase the efficiency of agents and overall call volume. Call centers increased with the deregulation of long-distance calling and growth in information-dependent industries. [11]

3. Agent-assisted automation - Wikipedia

   en.wikipedia.org/wiki/Agent-assisted_automation

   Another specialized application space of agent-assisted automation is in outbound telemarketing, which goes under numerous headings including outbound prospecting, cold calling, solicitation, fund-raising, etc. Turnover is high among agents engaged in this kind of work because the task is tedious and emotionally difficult.

4. 8 remote jobs that pay at least $20 per hour - AOL

   www.aol.com/8-remote-jobs-pay-least-220001549.html

   Contact Center Lead, Duluth Trading Company Pay range: $28.82 to $39.87As the word "lead" suggests, this position is more of a managerial role and is responsible for the day-to-day operations of ...

5. Auto dialer - Wikipedia

   en.wikipedia.org/wiki/Auto_dialer

   Auto diallers are responsible for providing management information to call centre operators, including how many outbound calls each agent has handled. [3] In more sophisticated computer telephony systems, a single system handles both ACD of inbound calls and dialling of outbound calls, allowing agents to be switched between the two as traffic ...

6. Telemarketing - Wikipedia

   en.wikipedia.org/wiki/Telemarketing

   Telemarketing. Telemarketing (sometimes known as inside sales, [1] or telesales in the UK and Ireland) is a method of direct marketing in which a salesperson solicits prospective customers to buy products, subscriptions or services, either over the phone or through a subsequent face to face or web conferencing appointment scheduled during the call.

7. Intrado - Wikipedia

   en.wikipedia.org/wiki/Intrado

   ECI Conference Call Services — November 2004 [4] Sprint Conferencing — May 2005 [29] Intrado — April 2006 [30] Raindance Communications — April 2006 [31] CenterPost Communications — February 2007 [32] TeleVox Software — March 2007 [33] Omnium Worldwide — April 2007 [34] HBF Communications — April 2008 [35] Genesys Conferencing ...