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The breached database contained limited personal information of some customers who bought tickets to events in North America (U.S., Canada and Mexico), Ticketmaster said.
The playbook is typically the same: Ticketmaster customers purchase tickets to see their favorite artists, only to later receive an email saying their tickets were transferred out of their online ...
In Fall 2024, Ticketmaster customers began noticing tickets were being removed from their accounts. Despite thousands of customers taking to Ticketmaster's social media accounts over a period of months, the platform ignored the comments, finally releasing a statement in October 2024 indicating that affected customers were "victims of hackers."
Ticketmaster has said that it does not control fees but does keep a portion for operating costs. In most cases, venues set and keep the fees, the company said in a Feb. 7 blog post .
The company has been sued as it has been reluctant to offer full refunds to customers, [19] though it has since amended its refund rules to address those complaints. On February 25, 2021, Live Nation released its full-year 2020 financial results, of which the company saw revenues fall by 84%.
Under the system, customers prove their purchase by showing a credit card and ID. [2] The measure was taken in response to ticket scalping and resale markup of tickets on secondary markets and adopted during Miley Cyrus (2009) World Wonder Tour, although Ticketmaster first experimented it with AC/DC's Black Ice World Tour (2008–10).
I tell customer service this, and [they said], ‘There’s nothing we can do.’ ” A representative for Ticketmaster tells PEOPLE in a statement, "Overall, our digital ticketing innovations ...
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