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Apple (AAPL) has earned my loyalty for treating me better than I deserved after I "dunked" two different iPhones. Too bad more companies don't look after their customers this well. Details of the ...
Kenneth Hartley Blanchard (born May 6, 1939) is an American author, business consultant and motivational speaker who has written more than 70 books, most of which were co-authored. His most successful book, The One Minute Manager , has sold more than 15 million copies and been translated into many languages. [ 1 ]
In 1979, Ken Blanchard founded Blanchard Training & Development, Inc. (later The Ken Blanchard Companies), together with his wife Margie Blanchard and a board of founding associates. Over time, this group made changes to the concepts of the original situational leadership theory in several key areas, which included the research base, the ...
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"The customer is always right" is a motto or slogan which exhorts service staff to give a high priority to customer satisfaction. It was popularised by pioneering and successful retailers such as Harry Gordon Selfridge, John Wanamaker and Marshall Field. They advocated that customer complaints should be treated seriously so that customers do ...
Time now to turn the tables, and look at some videos of customer-service horror stories. After ... Office Humor: Bad Customer Service Skills. Geoffrey A Roth. Updated July 14, 2016 at 6:04 PM.
Most people enter military service “with the fundamental sense that they are good people and that they are doing this for good purposes, on the side of freedom and country and God,” said Dr. Wayne Jonas, a military physician for 24 years and president and CEO of the Samueli Institute, a non-profit health research organization. “But things ...
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