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  2. Customer satisfaction research - Wikipedia

    en.wikipedia.org/wiki/Customer_satisfaction_research

    In most cases, the results of qualitative studies are based upon dozens of interviews. Qualitative studies are not designed to provide insights that are projectable to the customer population: qualitative studies are used for initial exploration of experiences and topics or to probe more deeply the reasons behind customer perceptions.

  3. Customer satisfaction - Wikipedia

    en.wikipedia.org/wiki/Customer_satisfaction

    For B2B customer satisfaction surveys, where there is a small customer base, a high response rate to the survey is desirable. [34] The American Customer Satisfaction Index (2012) found that response rates for paper-based surveys were around 10% and the response rates for e-surveys (web, wap and e-mail) were averaging between 5% and 15% - which ...

  4. American Customer Satisfaction Index - Wikipedia

    en.wikipedia.org/wiki/American_Customer...

    The American Customer Satisfaction Index (ACSI) is an economic indicator that measures the satisfaction of consumers across the U.S. economy. It is produced by the American Customer Satisfaction Index (ACSI LLC) based in Ann Arbor, Michigan .

  5. HuffPost Data

    data.huffingtonpost.com

    Live election results and related data for Senate, House and governor’s races. Senate Outlook 2014 Forecasts for 2014’s Senate races, based on HuffPost Pollster’s poll-tracking model.

  6. Net promoter score - Wikipedia

    en.wikipedia.org/wiki/Net_promoter_score

    Proponents also argue that analyses based on third-party data are inferior to those conducted by companies on their own customer sets, and that the practical benefits of the approach (including a short survey, a simple concept to communicate, and corporations' ability to follow up with customers) outweigh possible statistical inferiority to ...

  7. Survey data collection - Wikipedia

    en.wikipedia.org/wiki/Survey_data_collection

    Non-bias responses could be questioned in this type of situation. The most concrete way to gain feedback is to publicize what is done with the results. To take concrete actions based on feedback and to show that to the customer base is extremely motivating to customers to continue to let their voice be heard. Acquiescence bias. Due to a ...

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