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Use the Sign-in Helper to locate your username and regain access to your account by entering your recovery mobile number or alternate email address.; To manage and recover your account if you forget your password or username, make sure you have access to the recovery phone number or alternate email address you've added to your AOL account.
Reset a forgotten password. Use Sign-in Helper, AOL's password reset and account recovery tool, to get back in to your account. Go to the Sign-in Helper. Enter one of the account recovery items listed. Click Continue. Follow the instructions given in the Sign-in Helper. Change your password. From a desktop or mobile web browser:
Learn how to manage everything that concerns your AOL Account starting with your AOL username, password, account security question and more.
A Primary username is the name you created when you first signed up for an AOL account. In the past, AOL offered the ability to create secondary usernames linked to this Primary username, however, as of November 30, 2017, the ability to add or manage additional usernames has been removed.
Tell us one of the following to get started: Sign-in email address or mobile number; Recovery phone number; Recovery email address
If you can't sign in because you've forgotten your username, you can use the recovery phone number or the recovery email address linked to your account to recover it.
3. On the Sign On screen, click the small arrow pointing down to bring up a list of all stored usernames. 4. Select the desired username by clicking on it. Click Continue once you selected the username.
Did you change your name, want a different nickname, or perhaps you entered the wrong profile info when you first created your account? You can update your first name, last name, AOL nickname, and gender in the Personal info section of your account settings and information page to change your identity throughout AOL. 1.