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Support for Windows Live Agents has been discontinued on June 30, 2009. The Windows Live Agents Partner Hosting Portal also stopped accepting any new Agents hosting requests as of this date. [2] It is currently unknown however whether Windows Live Messenger will also cease support for Windows Live Agents in future versions.
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Organizations can also integrate their Microsoft Office Communications Server and Active Directory with the service. In December 2011, Microsoft released an XMPP interface to the Messenger service. [4] As part of a larger effort to rebrand many of its Windows Live services, Microsoft began referring to the service as simply Messenger in 2012. [5]
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Microsoft announced in April 2009 that all Microsoft Agent development and support will be discontinued with the release of Windows 7. [5] Microsoft is no longer offering licenses or distributing the SDK. However, due to customer feedback, Microsoft provided an installation package of the Microsoft Agent core components for use on Windows 7. [6]
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The company operates contact centers that outsource voice and chat agent services, for sales and support. The main demands are in telecommunications, financial services, retail, insurance, and travel industries. Its early offerings were contact center services with voice contact center agents. [2]