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LegalShield (previously known as Pre-Paid Legal Services or simply Pre-Paid Legal) is an American corporation that sells legal service products direct to consumer through employer groups and through multi-level marketing [9] in the United States, and Canada. It was available in the United Kingdom from 2019 [10] to 2021. [11]
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In 1999, the company began providing a "Legal Shield" card that offered the holder access to 24-hour legal services in the event of the holder's arrest or other interaction with law enforcement. [9] Pre-Paid Legal expanded the Legal Shield offering in 2000 by extending it to customers in Illinois.
Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1 ] but towards the end, the idea of a well-performed service is that of increasing revenues.
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