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The Justice Department’s massive antitrust suit against Live Nation on Thursday reflects widespread frustration among fans and concertgoers everywhere who are fed up with confusing fees, ticket ...
The California lawsuit, which was filed in 2003 and recently granted national class-action status, challenges Ticketmaster's "Order Processing Fee" and the fee it charges customers who opt for UPS ...
Don’t Let ‘Customer Service’ Rush You Into Anything. Customer support can be a pain with any venue or service, but if you find them to be especially unhelpful, aggressive or in a hurry, run ...
Taylor Swift performing on the Eras Tour in 2023. Ticketmaster received criticism for mishandling the U.S. ticket sale of the tour.. The American ticket sales platform Ticketmaster and its parent company Live Nation Entertainment were met with widespread public criticism and political scrutiny over blunders in selling tickets to the 2023 United States leg of the Eras Tour, the sixth concert ...
Ticketmaster has said that it does not control fees but does keep a portion for operating costs. In most cases, venues set and keep the fees, the company said in a Feb. 7 blog post .
In Fall 2024, Ticketmaster customers began noticing tickets were being removed from their accounts. Despite thousands of customers taking to Ticketmaster's social media accounts over a period of months, the platform ignored the comments, finally releasing a statement in October 2024 indicating that affected customers were "victims of hackers."
Which? has called on Oasis and Ticketmaster to ‘do the right thing’ by fans who saw the price of standard tickets surge from £148 to £355.
The playbook is typically the same: Ticketmaster customers purchase tickets to see their favorite artists, only to later receive an email saying their tickets were transferred out of their online ...